Delivery Policy:
Dilmah Tea is packed fresh, and when we receive your order we produce your teas garden fresh. For this reason we need upto 14 days to process and ship your teas. In most cases we achieve this in 7 days although for the special leaf teas in particular we may need 14 days. Please allow 14 days as a guide in case you are ordering Dilmah as a gift for a special event. You can track your order at our Tea Boutique by logging into your account. 

Purchased Dilmah teas can be delivered to any accessible location in the world, nevertheless duties and taxes imposed by the respective governing bodies on the purchased products will not be borne by Dilmah.

Security of your Payment:
Your payments are processed entirely on the Secure Payment Sites operated by The Hongkong and Shanghai Banking Corporation Limited (HSBC) for Master and Visa card payments and The Nations Trust Bank PLC (NTB) for AMEX card payments. Your card details are not received or stored by Dilmah Online in any form, and when you place an order as part of the checkout process you are automatically taken to the HSBC Secure Payment facility for Master and Visa card payments and the NTB Secure Payment facility for AMEX card payments. Your credit card information will be securely transmitted to HSBC or NTB for transaction authorization using SSL 128-bit encryption. All payments are denominated in United State dollars (US$), Great Britain Pounds (GBP), Euros and Australian Dollars (AU$).

SSL, security internet protocol known as Secure Socket Layer, uses connection-oriented end-to-end encryption to provide data confidentiality service and data integrity service for application layer traffic between your web browser and the secured HSBC and NTB payment gateway servers. It provides data encryption, server and client authentication and message integrity between the client and the web server.

Privacy Policy
We value the confidentiality of your personal information. In order to guarantee your protection from abuse of your financial information, we do not store any personal financial information on our servers and process all payments securely on the HSBC Secure Payment Site or NTB Secure Payment Site (see Security of Your Payment above). This data is protected by SSL 128-bit encryption. Other personal information entered at Dilmah Online for contact purposes is not divulged to any third party entity, and used solely for the purpose authorized by you, for information relating to your order, general Dilmah product information or Tea newsletters.

Returns Policy
Any product purchased at the Dilmah Tea Boutique could be returned within 30 days of delivery for a full refund. If you are returning the product due to an error on our part, we will also pay shipping costs.

Returning of products is subject to the following conditions:
- full refund of the amount debited to your card or received as payment for that specific order, and for the products returned in full. Return shipping costs are not refundable unless the return is the result of our error.

 - Since we are based in Sri Lanka and picked, perfect, pack and ship direct from Colombo in the interests of quality and freshness, shipping is a major component of our product cost. Hence we cannot accept returns for exchange due to a preference for a different tea for example, unless there is a defect in the product. We hope you understand.
- We cannot accept any Product after 30 days of delivery.

- We cannot accept a Product that has been largely consumed (more than two servings).

We are confident that you will enjoy your Dilmah Tea, although if for some reason you have a need to return your order, please submit the reason along with the order number to orders@dilmahtea.com. We will contact you within 48 hours to agree on the return. Refund will be made by the same method as payment was received for your order.

Dilmah Tea Aficionado Society
The criteria to become a Tea Aficionado member are that you must be a registered customer, with more than one order with accrued spending of USD 500 and above within 1 year. The Tea Aficionado status expires if there are no purchases made for 1 year.